luz accessories


If you have any questions please contact our customer service via It is our aim to respond to your e-mail within 24 hours.

Complaints webshop purchases

Complaints will be dealt with if you send an e-mail to with a photograph attached showing what is being complained about.
A complaint must be made known within 6 months after the purchase.

Complaints store purchases

If you bought the product in one of the Sacha stores, always first contact the store where you bought the item. They will assist you further.

Press applications

For press applications please contact our press office:
Maison PR (Melanie or Cecilia)                             
Tolstraat 129 -I                             
1074 VJ Amsterdam                   
+31 (0) 20 6712290